Job Locations US-NJ-Jersey City | US-WA-Seattle
Regular Full-Time

Job Posting Title

Inside Sales Team Leader (Remote)

About OpenMarket

We've got a pretty good thing going on here at OpenMarket, an Infobip Company. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.


In 2020 OpenMarket became part of the Infobip group. This combination brings together two world-class companies to form a leading global player in cloud communications, with combined revenue runrate of more than $1 billion enabling more than 14 billion customer interactions every month in more than 190 countries around the globe.

About the Role

The role of Inside Sales Team Leader will be to drive global inside sales engine in North America. The TL will  develop reporting and forecast metrics for pipeline impact and revenue impact with a focus on the winning new and growing the existing small/medium base and developer community. They will also be responsible for feeding the Field Sales team with high value leads from inbound contact and outbound hunting.

What You'll Be Doing

  • Lead the Inside Sales organization and work closely with Senior Leaders in Sales, Marketing, and Operations to drive alignment and top-line outcomes. 
  • Deliver predictable, scalable and repeatable results across all aspects of Inside Sale. 
  • Implement in the region detailed policies and procedures, as well as reporting and forecast metrics for hiring, onboarding, training, role execution, pipeline impact, and revenue impact. 
  • Collaborate with Sales and Marketing Operations to establish reports, dashboards, and analysis. Provide visibility into Inside sales activities and drive operational excellence through rigorous adherence to standards and auditability. 
  • Collaborate cross-functionally with: Sales and Marketing leaders to develop, implement, deliver and measure the results of Demand Gen initiatives that drive pipeline and revenue growth. 
  • Ensure lead quality, quantity, and proper follow-up and align pipeline products to sales priorities. 
  • Ensure Inside sales develop and maintain effective territory plans to maximize and demonstrate phone and activity time, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect type. 
  • Hire, train, and retain a world-class Inside Sales in region; develop domain expert leaders and future sales stars through coaching, mentoring and focused employee engagement initiatives. 
  • Support Enterprise and Commercial segment sales growth by implementing strategic initiatives and promoting a high energy, high activity environment. 

What to Bring

  • Deep knowledge of MQL / SQL process.
  • Proven capabilities to create and manage a SDR/BDR organization.  
  • Proven results from Sales organization. 
  • 3  years of experience managing internal sales organization. 
  • TOPO certification will be valuable addition.
  • Proven knowledge of cadence process and intelligence conversation. 
  • Experience with Salesforce, Demandfarm, ZoomInfo, etc. 


  • Bachelor’s degree or equivalent experience required.

Additional Information

This position is open to Remote or Jersey City, NJ.


OpenMarket, an Infobip Company, embraces diversity and is an equal opportunity (EEO) employer.


We are unable to sponsor new U.S. work visas at this time.


Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.


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