Job Locations US-NJ-Jersey City | US-WA-Seattle
Regular Full-Time

Job Posting Title

CCaaS Sales Specialist (Remote)

About OpenMarket

We've got a pretty good thing going on here at OpenMarket, an Infobip Company. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.


In 2020 OpenMarket became part of the Infobip group. This combination brings together two world-class companies to form a leading global player in cloud communications, with combined revenue runrate of more than $1 billion enabling more than 14 billion customer interactions every month in more than 190 countries around the globe.

About the Role

The CCaaS Sales Specialist  is a “go to person” when it comes to experience and assistance regarding selling Infobip's CcaaS (contact center as a service) and Answers solutions. The goal is to create and execute monetization strategies and successfully bring and commercialize products on the regional markets which combines hands on work with customers and strategic approach.


We need candidates with some product experience (the product being CCAAS in nature) and some sales experience who are ready to have a hands on approach and lead by example while bringing clarity of the direction we need to move and product knowledge. 


Also, the CCaaS Sales Specialist is working on new opportunities for their region that are going to bring high value, identifies sales opportunities in changing environment, owns and drives sales deals and sales strategy in general. To be successful, the CCaaS Sales Specialist  needs to define, develop, and align with HQ effective go to market strategy for its area of responsibility.


This role is cross referencing HQ directions and inputs. Participates in regional sales planning and serves as a bridge between local regional team and global product team. Assure product growth and sustainability.

What You'll Be Doing

  • Achieving sales targets.
  • Building, aligning and executing regional and product G2M.
  • Drive product adoption in the region, while supporting sales activities with increase AE/TL knowledge and enablement.
  • Defines and develops effective go to markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.
  •  Detect key areas of growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.
  • Working closely with Regional Sales Managers to align key Q/Y priorities, initiatives and/or markets, providing input on new areas of growth for our SaaS offering while aligning marketing strategy.
  • Keeping regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.
  • Work closely with SOP to analyse respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets.
  • Regular (weekly) syncs with HQ(PSM) for sharing regional product feedback and useful insights about, bringing attention to specific regional use cases or ICP, Pricing and other market specific commercial conditions, with solutions to address them.
  • Monitoring and regular reporting about pipeline creation, velocity and conversion and helps in removing roadblocks by partnering with HQ and Regional roles.
  • Works with marketing to capitalize product wins and creating social proof and positive noise.

What to Bring

  • Experience with CCAAS Products and Sales coming from the IT industry with experience connected to Contact Center (is a must).
  • Ablility to build a Product strategy.
  • Ablity to manage a Product Life Cycle / Product Development skills.
  • Strong selling and value building skills.
  • Technical product knowledge (CCAAS).
  • High level of communication – presentation, speaking and writing skills.
  • Independent / self-starter individual with low to no supervisory required.
  • Team player with big picture mindset.
  • Strong network established in North America .
  • Experience enabling others success, you will be working fluidly with the Account Executives to close and secure sales so collaboration and education is key. 


  • Bachelor’s degree or equivalent experience required.

Additional Information

This position is open to Remote or Jersey City, NJ.


OpenMarket, an Infobip Company, embraces diversity and is an equal opportunity (EEO) employer.


We are unable to sponsor new U.S. work visas at this time.


Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.


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