We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer-obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.
The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. This obsession with customer experience helps us develop software, technology, and processes that competitors all over the world desire.
We’re seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity, and dynamic global team. We value people who are authentic, take ownership, and deliver together. Does this sound like you?
In this role your main goals are to:
Achieving these goals requires effective and close collaboration with UX designers, software engineers and product managers, and coordination with Product Marketing to ensure consistency of message and tone. You’ll get to work with teams across the company and around the world, and drive all aspects of the content lifecycle—from concept to production.
A key responsibility is managing the content on our publicly facing documentation site, www.openmarket.com/docs.
We use Madcap Flare to author and publish all the content on this site, but we may be moving to another tool later this year. You will focus on our growing suite of self-service web applications, although occasionally you’ll assist in updates to our API documentation. Your goal is to keep the content up to date and accurate, and create new content in parallel with product releases. You’ll be involved in the product design process and contribute to in-application content such as tips, online help, user feedback messages, etc.
This position is open in Seattle, WA or Remote.
OpenMarket embraces diversity and is an equal opportunity (EEO) employer.
We are unable to sponsor new U.S. work visas at this time.
Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.