Job Locations US-WA-Seattle | US
ID
2021-1492
Department
Product Management
Type
Regular Full-Time

Job Posting Title

Technical Writer

About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer-obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. This obsession with customer experience helps us develop software, technology, and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity, and dynamic global team.  We value people who are authentic, take ownership, and deliver together. Does this sound like you? 

About the Role

In this role your main goals are to:

  • Author content that helps OpenMarket customers use our products
  • Ensure that the content in our application UIs (field labels, help text, error messages) is clear and consistent across the platform

Achieving these goals requires effective and close collaboration with UX designers, software engineers and product managers, and coordination with Product Marketing to ensure consistency of message and tone. You’ll get to work with teams across the company and around the world, and drive all aspects of the content lifecycle—from concept to production.

What You'll Be Doing

A key responsibility is managing the content on our publicly facing documentation site, www.openmarket.com/docs.

We use Madcap Flare to author and publish all the content on this site, but we may be moving to another tool later this year. You will focus on our growing suite of self-service web applications, although occasionally you’ll assist in updates to our API documentation. Your goal is to keep the content up to date and accurate, and create new content in parallel with product releases. You’ll be involved in the product design process and contribute to in-application content such as tips, online help, user feedback messages, etc.

What to Bring

  • Minimum 3 years of experience working as a technical writer or content developer in the software industry.
  • Familiarity with UX design principles and methods.
  • Knowledge of user-centered design and usability principles
  • Working knowledge of Madcap Flare or the ability to quickly become a power user
  • Passion for explaining complex subjects simply and clearly.
  • Excellent English writing skills, familiarity with structured content, and knowledge of writing for a global audience.
  • Confidence in publishing your work without the support of an editor.
  • Working knowledge of HTML/XHTML, CSS and Javascript.
  • Experience writing and publishing content for the web.
  • Ability to learn technology quickly and then be able to explain it to a lay audience.
  • Strong organizational skills, the ability to juggle multiple projects at a time, and patience/persistence with ambiguity.

Nice to Have

  • Proficiency in HTML/XHTML, CSS and Javascript.
  • Familiarity with mobile messaging technologies like SMS and MMS.
  • Familiarity with Atlassian products such as Confluence and JIRA.
  • Experience documenting business system software applications.
  • Technical Communications or Technical Writing degree or Certificate. 

Education/Training

  • Bachelor’s degree in IT, Business, Marketing, Communications or equivalent experience required.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA or Remote. 

 

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

 

We are unable to sponsor new U.S. work visas at this time.

 

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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