Job Locations MX-JAL-Guadalajara
ID
2021-1480
Department
Product Management
Type
Regular Full-Time

Job Posting Title

Senior Product Manager

About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. As part of the fast-growing Infobip family, we’re leaders of a mobile industry that’s transforming the way customer-obsessed businesses communicate with their customers. Join our team: we’re friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands work with us because we love finding ways to help them make their customers’ lives easier. It’s this obsession with empathy and customer experience that helps us develop software, technology, and processes that truly moves the needle.

OpenMarket Culture

We're seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

Data is crucial to our success at OpenMarket. As the Senior Product Manager in our Data and Analytics group, you will help us craft our data strategy while providing leadership to the software teams that make it all happen. We are looking for a strong customer advocate who can map out solutions to customer problems while using their business skills to identify and prioritize the most promising opportunities. We need someone who has the technical abilities to know what it takes to deliver, coupled with the proven ability to execute.

What You'll Be Doing

In this unique role, you will provide leadership to two different product teams. First, you will lead our Search Tools team whose objective is to deliver world-class Search Tools that delight customers and enable effective troubleshooting by customer service agents. Second, you will lead the charge to automate the revenue and profit reports that our leadership team relies on to manage our high-scale messaging business. You will define the vision and roadmap for each of these efforts and then lead both teams as Product Owner, ensuring that they deliver these critical components on schedule. Along the way, other OMies (Open Market Employees) will depend on you for these things:

  • Product Discovery: Work directly with Customers and with our Sales and Account Management teams to understand customer needs and capture those into the Epics and Stories that drive our development work.
  • Roadmap Planning: Craft comprehensive product plans, which define customer and market requirements, establish the objectives, strategies, and actions needed to achieve our customer's goals.
  • Competitive Analysis: Analyze our market and the competitive environment and share your insights with team members, ensuring that we define and deliver successful, differentiated products.
  • Cross-Team Leadership: Lead cross-functional teams and coordinate product launches that span multiple teams across the organization.
  • Product Delivery: We work closely with our service delivery teams to prioritize and handle each product release's scope to deliver key capabilities on time and within budget while balancing all other organizations' needs.
  • Cloud Migration: Build cloud migration into your roadmaps, working with development teams to analyze existing services and optimize them for efficient cloud delivery.

What to Bring

  • 3-5 years of technical product management experience with data-intensive products, or 5+ years in a software engineering capacity in working with data-intensive products.
  • Proven ability to execute as evidenced by leadership of multiple product delivery efforts start-to-finish.
  • Experience with Agile software development methodologies, including epic & story creation, sprint planning, prioritization, and scrum participation as a product owner.
  • Technical knowledge includes a solid understanding of different database and streaming technologies as well as query and reporting tools.
  • Ability to analyze markets and competitors and use this knowledge to formulate solid product plans
  • Demonstrated Ability to lead product efforts where a well-designed user interface results in an outstanding customer experience
  • Experience with the typical go-to-market activities a product manager performs prior to product launch

Nice to Have

  • Experience working with mobile messaging services like SMS, MMS, and emerging RCS. 

Education/Training

  • Computer Science degree, or equivalent work experience. 
  • Relevant Scrum certification, or equivalent experience.

You'll Be a Great Fit If

  •  You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  •  You desire to work with some of the world's top brands.
  •  You love finding solutions to interesting problems and figuring out how things work.
  •  You welcome having autonomy with complex tasks.
  •  You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Guadalajara, MX.

OpenMarket embraces diversity and is an equal opportunity (EEO) employer. 

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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