Job Locations MX-JAL-Guadalajara
ID
2021-1452
Department
Product Management
Type
Regular Full-Time

Job Posting Title

Product Manager

About OpenMarket

 

We’ve got a pretty good thing going on here at OpenMarket. As part of the fast-growing Infobip family, we’re leaders of a mobile industry that’s transforming the way customer-obsessed businesses communicate with their customers. Join our team: we’re friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands work with us because we love finding ways to help them make their customers’ lives easier. It’s this obsession with empathy and customer experience that helps us develop software, technology, and processes that truly moves the needle.

 

 

OpenMarket Culture

 

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

 

About the Role

 

Do you love delivering features that delight customers? Our product managers define market requirements, product strategy, specification of service features and capabilities, and drive the go-to-market of new products that meet the needs of enterprises and make communicating with their customers both empathetic and simple to execute.

You know how to gather and analyze functional requirements, apply agile product development principles, collaborating across the organizational spectrum, and communicating in both technical and business terms internally as well as with customers.

OpenMarket’s indigoTM Platform provides a rich set of capabilities and sophisticated features that enable our customers to build and manage conversations with their consumers via mobile messaging channels.  As the Product Manager, SaaS you will focus on turning the technical complexities of the platform into an easy-to-use, no-code product for your target market, while assuring internal tooling, billing and monitoring of the platform adequately support our customers.  Partnering with UX, Engineering, Product Marketing and Operations you will drive the  delivery a world-class customer experience.

 

What You'll Be Doing

 
  • Improving Customer Experience and Developing Relationships: We Prioritize our Customers above all, so you will work directly with our Customers as well as our Sales and Account Management teams to continually represent and improve the product.
  • Roadmap Planning: Our product managers craft comprehensive product plans, which define customer and market requirements, establish the objectives, strategies, and actions needed to achieve our customer's goals. You will also contribute to the overall business and marketing strategy for your product.
  • Requirements Specification: We work closely with our service delivery teams to prioritize and handle the scope of each product release to deliver key capabilities on time and on budget, while balancing the needs of all other OMie organizations, including marketing, sales, engineering, support, and operations.
  • In-Life Product Management: You are the business manager of your product. You will know how performs, keeping customers informed about changes and driving improvements where necessary.
  • Delivery and Application Ecosystem: Our product managers are visionaries for how the OpenMarket platform will evolve, and you will deliver on our vision to provide a highly impactful set of capabilities to our customers.
  • Competitive Analysis: Other OMies look to the product manager to provide market knowledge and how we position our products in a highly competitive marketplace. You help Sales and Marketing with your domain expertise.
  • Cross-Team Leadership: We work with our Engineering teams to develop requirements definition and release planning. You will also lead and coordinate product launches across all organizations.
 

What to Bring

 
  • 5+ years of product ownership experience in an online, enterprise SaaS product, preferably in an area where usability, breadth of feature and simplification of the complex are key to customer success.
  • You know how information security, high availability and other typical online SaaS product features benefit enterprise customers.
  • Fluency in English and Spanish
  • You have a strong background in deploying integrated services with an emphasis on customer enablement and self-service first delivery.
  • You are knowledgeable in the rules and guidelines of mobile messaging, both in the context of mobile network operators as well as regional regulations such as GDPR and TCPA.
  • You'll bring strong problem-solving skills to bear with skills in lateral thinking and logical reasoning.
  • You will have experience with Agile software development methodologies and be comfortable describing capabilities using artifacts such as project pages, functional specifications, and sequence diagrams.
  • You have excellent communication skills, both written and verbal. You will tailor communication to the appropriate audience: You are wonderfully succinct.
  • You take a collaborative approach to work and you work well in a team environment.
 

Nice to Have

 
  • 3+ years in a product manager role for Enterprise SaaS products.
  • 5+ years platform delivery experience.
 

Education/Training

 
  • Bachelor's degree, relevant Scrum certificate, or equivalent experience.
  • Computer Science education, preferred.
 

You'll Be a Great Fit If

 
  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You love finding solutions to interesting problems and you welcome having autonomy with complex tasks.
  • You like to think out of the box and to innovate and create new solutions in an established industry to solve customer problems
  • You are passionate about using your experience and expertise to inspire the team.
  • You love working with the world's top brands destroying the competition.
 

Additional Information

 

This position is open in Guadalajara, Jal, Mexico.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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