Job Locations US-WA-Seattle | US-MI-Southfield
Regular Full-Time

Job Posting Title

Director of Account Management - North America

About OpenMarket

We've got a pretty good thing going on here at OpenMarket. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We're seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

OpenMarket is looking for a commercially focused, results-orientated Account Lead. OpenMarket is looking for a talented Enterprise Account Leader to lead an expanding team of impressive Account Managers based out of our Seattle and Southfield offices.

You will grow, lead and mentor the team and develop the go-to-market strategy to maximize OpenMarket's engagement with each Account Managers book of business. You will enjoy leading a team that develops and grow some of the world's largest and most complex organizations.

As a leader, you will be a valuable cross-functional contributor to the North America go-to-market strategy. You will work closely with peers across the OpenMarket leadership team and report to the Sales Lead in North America.

What You'll Be Doing

  • Lead a high performing group of Account Managers who are based in the United States. Ownership and responsibility for the revenue goals from existing customers within the territory. Ensuring growth, minimize churn, and profitably upsell while cross-selling new use cases into existing accounts.
  • Report on account activities, drive best practices and coach the team on strategies to reach their goals through well-defined processes.
  • Support ongoing growth and development, including recruiting, hiring, training, and mentoring. Work with your team to discuss, account planning and implement continuous improvement opportunities.
  • Meet revenue quotas and achieve key performance metrics and goals related to pipeline creation and meaningful customer engagement. Participate in customer meetings and help define a strong business case for OpenMarket.
  • Partner with Customer Success and other cross-functional teams to drive success and prioritize where OpenMarket invests its resources.
  • Working with OpenMarket's product teams, roll out new products, pricing, and services across the assigned territory seeking and helping to specify new developments as necessary.

What to Bring

  • 7+ years of Sales experience (3 of those years in Enterprise sales), preferably within an Enterprise SaaS organization.
  • 2+ years of large account management first-line leadership experience.
  • Strong understanding of Enterprise SaaS applications.
  • Experience in managing, building, and developing cross-functional teams.
  • Excellent coaching, writing, discovery, and presentation skills.
  • Comfortable and willing to be a hands-on contributor and meet with customers as needed.
  • Ability to partner with marketing and other business units to drive awareness.
  • Strong analytical skills with the ability to translate between strategic business decisions and their quantitative implications.
  • Passion for technology and communications, well-versed in the latest trends.

Nice to Have

  • Excited to learn new products and services in a rapidly changing environment.
  • Experienced in driving organizational rigor.
  • Exceptionally self-motivated.
  • Telecom, Application-to-Person (A2P) Messaging, SaaS experience.


  • Bachelor's degree or equivalent experience required.
  • MBA desired.

You'll Be a Great Fit If

  •  You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  •  You desire to work with some of the world's top brands.
  •  You love finding solutions to interesting problems and figuring out how things work.
  •  You welcome having autonomy with complex tasks.
  •  You are passionate about using your experience and expertise to inspire the team.

Additional Information

Ability to travel as needed. 

OpenMarket embraces diversity and is an equal opportunity (EEO) employer. 

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.


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