Senior Network Engineer

Job Locations MX-JAL-Guadalajara
Global Operations
Regular Full-Time

About OpenMarket

We've got a pretty good thing going on here at OpenMarket. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.


The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We're seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

This is a dynamic role with high emphasis on being self-motivated to solve the task at hand. There is no ‘typical day’ in the Operations team as new challenges are presented daily. You will ensure that good decisions are being made and procedures are being followed. Where gaps are found in process or infrastructure, you will take ownership to resolve them. When services are interrupted, you will be responsive and restore functionality in a timely and efficient manner.


You will work closely with coworkers in other offices and time zones on the constantly evolving mission to achieve zero downtime of services hosted by Operations. The team is constantly innovating new approaches to improve efficiency, automate repetitive work and reduce manual tasks.

What You'll Be Doing

  • Day-to-day operational support of a multi-site geo-redundant data center production environment as well as internal company IT offerings, such as remote access, VPNs, proxies and software hosted by the operations team.
  • Participate in projects to design and implement new technology solutions, meet specific business needs, solve problems, or improve Global Operations offerings.
  • Provision and maintain network equipment, storage devices, and other related infrastructure components.
  • Participate in 24/​7 team on-call responsibilities to respond to emergency situations and perform scheduled maintenance.
  • Occasionally work directly with customers to resolve issues or determine solutions.
  • Contribute to and maintain documentation for systems, processes, procedures and infrastructure configuration.


What to Bring

  • 5+ years experience configuring and deploying networking equipment, including routers, firewalls and load balancers, in a production environment.
  • 5+ years experience working with dynamic routing protocols such as OSPF and BGP.
  • 5+ years experience with Cisco routers and switches, Cisco, Palo Alto, and Linux firewalls.
  • 5+ years experience configuring and maintaining VPNs such as IPSec, Cisco AnyConnect, and PaloAlto GlobalProtect.
  • 5+ Years experience with monitoring tools such as Nagios, Cacti, Netflow, and SNMP.
  • Advanced experience with change control processes, version control, security reviews, automation, and maintenance procedures.

Nice to Have

  • AWS Networking products such as Amazon VPC, Direct Connect, Elastic Load Balancing, and Route 53.
  • Experience with F5 load balancers.
  • Scripting languages such as Bash, Perl, or Python.
  • Experience working in a datacenter environment, including remote hands requests.
  • Understanding of Linux iptables firewalls.
  • Experience with automation tools and infrastructure-as-code.
  • Experience with Cisco ISE or other NAC solutions.



  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience required.


You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world's top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.


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