Technical Writer

Job Locations UK-London
ID
2020-1316
Department
Engineering
Type
Regular Full-Time

About OpenMarket

We’ve been in a leader in enterprise mobile messaging since the early 2000s. It’s a market space with constant change, so every day we push ourselves to find new ways to help companies make their customers’ lives easier. We innovate. We analyze. We adjust. We keep pushing the envelope. And that’s why some of the world’s biggest, most customer-obsessed brands choose to work with us.

Enterprise mobile messaging is full of opportunity for innovation and growth. We hope you’ll consider joining us to help design, build and operate mobile messaging solutions that sizzle with creativity, utility, and durability.

OpenMarket Culture

We are a global company and we serve customers in different vertical markets in countries all around the world. Our employees (we call ourselves “OMies”) work from offices in Seattle and Detroit, London, Pune, and Sydney, and from home offices in many locations across the US, UK, Europe and Asia.

We have a deep respect for diversity of ideas, open communication, and achieving success as a team. So we’re looking for people from different backgrounds who love to collaborate, stretch their abilities, and bring passion to their work. Oh, and we like to have fun and laugh—that’s important too!

If this sounds like you, we invite you inquire about joining our team.

About the Role

As part of the User Experience team you’ll work alongside designers and engineers to achieve two basic goals:

  • Author content that helps OpenMarket customers use our products
  • Ensure that the content in our application UIs (field labels, help text, error messages) is clear and consistent across the platform

Achieving these goals requires effective and close collaboration with UX designers and software engineers, and coordination with Product Marketing to ensure consistency of message and tone. You’ll get to work with teams across the company and around the world, and drive all aspects of the content lifecycle—from concept to production.

What You'll Be Doing

A key responsibility is managing the content on our publicly facing documentation site, www.openmarket.com/docs.

We use Madcap Flare to author and publish all the content on this site. You’ll be responsible for keeping it up to date and accurate, and adding new content in parallel with product releases. You’ll be involved in the product design process and contribute to in-application content such as tips, online help, user feedback messages, etc.

What to Bring

  • Passion for explaining complex subjects simply and clearly
  • Excellent English writing skills, familiarity with structured content, and knowledge of writing for a global audience
  • Confidence in publishing your work without the support of an editor
  • Proficiency with Madcap Flare or the ability to quickly become a power user
  • Proficiency in HTML/XHTML and familiarity with Javascript
  • Experience writing and publishing content for the web
  • Familiarity with UX design principles and methods
  • Ability to learn technology quickly and then be able to explain it to a lay audience
  • Strong organizational skills, the ability to juggle multiple projects at a time, and patience/persistence with ambiguity
  • Minimum 3 years of experience working as a technical writer or content developer in the software industry

Nice to Have

Familiarity with mobile messaging technologies like SMS and MMS

Education/Training

An academic degree or certificate in Technical Communications or Technical Writing is preferred but not required.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic team that encourages learning and growth.
  • You’re always on the lookout for new and better ways to create and deliver web content.
  • You enjoy collaborating with people from different disciplines, backgrounds and cultures.
  • You’re willing to be an investigative reporter in search of the facts about how things work!

Additional Information

Candidates will need to work remotely during the current COVID-19 situation and be comfortable interacting with colleagues via Zoom, Slack, email, etc.

This position is open in London.

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

We are unable to sponsor UK work visas at this time.

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