Director of Product Management, Global Messaging

Job Locations US-WA-Seattle
Product Management
Regular Full-Time

About OpenMarket

 We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.


The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

As a key member of the OpenMarket Product Management team, you will act as a visionary for how OpenMarket should build out its global messaging capabilities and differentiate its offer from the competition. You are the driving force behind growing OpenMarket’s messaging capabilities globally, crafting a vision for the product, understanding competitors, defining market and customer requirements, capabilities and service performance, pricing strategy and tools, sales support, and go-to-market plan.

OpenMarket delivers mobile engagement solutions around the world– and you will have a strategic role in delivering the global messaging connectivity that serves these organizations and differentiates OpenMarket from the rest.

What You'll Be Doing

  • Develop a comprehensive product plan to support the product vision by incorporating customer requirements, defining the competitive arena, and establishing the objectives, strategies, and actions required to achieve business goals.
  • Build a pricing strategy, processes and supporting tools to efficiently support departments and improve revenues and ensure revenue assurance.
  • Prioritize and own the scope of each product release to deliver key capabilities on time and on budget, while balancing the needs of various departments.
  • Coordinate the service launch across all organizations and drive the development of product documentation and education of all internal and external partners.
  • Develop relationships with strategic customers and technology partners to continually understand and develop market requirements and competitive risks and opportunities.
  • Work cross collaboratively to develop a Global Country Resource, to include country-specific regulatory guidelines and standard methodologies.
  • Own the customer experience for the global messaging product – from pre-sales, to onboarding to ongoing support.
  • Maintain Global SMS product contracts and partner with legal on updates, SLAs and other related items.


What to Bring

  • 10+ years’ experience as a Product Manager delivering software, SaaS, mobile services and/or high-tech products.
  • 5+ years’ experience leading diverse, global teams.
  • Knowledge of global and supplier carriers and experience with mobile messaging, preferably at a global SMS aggregator or mobile operator.
  • Knowledge of multi and cross channel enablement of SaaS platform solution technical requirements.
  • Experience leading, informing and directing engineering leaders and partners on cloud, messaging and API architecture and strategies.
  • Background in expanding service reach and connectivity to new countries or regions.

Nice to Have

  • Experience in carrier class networking messaging protocols, systems and requirements.
  • Experience with emerging mobile messaging services and business models.
  • Experience with platform infrastructure requirements including cloud-based enablement and microservices.


BA/BS, Masters preferred

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.


Some travel is required for this position to visit with partners, customers, attend industry events, etc.


OpenMarket embraces diversity and is an equal opportunity (EEO) employer.


We are unable to sponsor new U.S. work visas at this time.


Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.


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