Director, User Experience (UX)

Job Locations UK-London
ID
2020-1088
Department
Engineering
Type
Regular Full-Time

About OpenMarket

 

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

 

OpenMarket Culture

 

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

 

About the Role

 

The Director of User Experience (UX) is a director level senior role that will champion the customer experience for the organization. The Director of User Experience (UX) will have a mindset that is deeply oriented around actual customers and the value their product is bringing to those customers; understanding the importance of participating in all phases of a product, from discovery to delivery to iteration.
For modern products, this usually includes multiple different UI’s (web, mobile, desktop, etc.) as well as other customer touch points (email, customer support, notification, online storage integration, etc.).

 

What You'll Be Doing

 

Director of Design (UX) for a datacenter-hosted platform reliably delivers ~ 3 billion messages per month peaking at 20,000 TPS to more than 200 countries:
• Mix of Monolith apps and microservices with message data analysis and message flow orchestration.
• JVM applications deployed at scale across a multi-regional data center configuration.
• Java is the dominating programming language, with Python close behind.
• Use of open-source software e.g. Hadoop, Druid, Netty, ZooKeeper, Kafka, Giraph and more.
Leading the user-experience and design for a new platform to increase user engagement with a modern web and mobile experience through multiple message channels:
• Moving toward (partly there) cloud-native microservices and API-everything architecture using many AWS (primarily) and some other Cloud services.
• Serverless and multi-cloud are and will be a part of our future platform.
• Micro-front ends web with responsive, mobile first design plus native mobile app development.
• Many modern techniques, including Agile/Scrum and User-centered Design, CI/CD and DevSecOps practices.

 

What to Bring

 

• 15+ years of progressive UX design leadership; experience in managing a UX team of engineers and delivering product projects in a large-scale and complex business setting; familiar with Lean UX and Design Thinking.
• Data driven, well versed in modern product discovery techniques and rapid experimentation.
• Excellent verbal and written communication skills; communication down the line with UX team and collaborating throughout the product organization, and with key stakeholders.
• Interpersonal skills will facilitate smooth collaboration and relations not troubled by complications, disagreements, able to move and convince people to follow them.
• Ability to continuously get results and displaying a high level of confidence not just in them self, but in others to inspire and motivate them.

 

Nice to Have

 

• Can drive vision and purpose: Paint a compelling picture of the vision and strategy that motivates others to action.
• Have a strategic mindset: See ahead to future possibilities and translate them into breakthrough strategies.
• Skill to drive engagement: Create a climate where people are motivated to do their best to help the organization achieve its objectives.

 

Education/Training

 

• Bachelor’s degree in related field, or an equivalent combination of education and experience.

 

You'll Be a Great Fit If

 

• Can drive vision and purpose: Paint a compelling picture of the vision and strategy that motivates others to action.
• Have a strategic mindset: See ahead to future possibilities and translate them into breakthrough strategies.
• Skill to drive engagement: Create a climate where people are motivated to do their best to help the organization achieve its objectives.

 

Additional Information

 

• Ability to travel globally up to 25%.
• Global responsibility for other UX designers globally distributed across our strategic product locations of Seattle, London and Guadalajara.
OpenMarket embraces diversity and is an equal opportunity (EEO) employer.
Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

 

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